Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@sodiscoverer.com. Please note that returns will need to be sent to the following address: [Felix, 4/F, Building 3, No. 8 Jingcheng 2nd Road, Dongguan, Guangdong 523750, China]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping fees are to be covered by the customer. Sodiscoverer, on the other hand, will cover any customs duties that may apply.
You can always contact us for any return question at info@sodiscoverer.com.
Non-Returnable Items The following items are not eligible for return:
- Used or second-hand products
- Items showing signs of wear, damage, or modification
- Products returned after the 15-day return window
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
For customers in the European Union, sale items remain subject to the 14-day cooling-off period as required by EU law.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, including sale items, without justification. Your item must be in the same condition as received, unworn or unused, with tags and original packaging. Proof of purchase is required.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sodiscoverer.com.